Oriental Launches Online Personal Loan App
SAN JUAN – Oriental Bank announced Friday that it has introduced an online application in Puerto Rico for personal loans.
Customers can access the app on their smartphone, tablet or desktop computer from www.orientalbank.com. There, the application can be initiated and required documents or photos can be uploaded. Upon notification of approval, an appointment to sign for the loan at the branch, date and time of the customers choice can scheduled. Online appointment scheduling is a feature Oriental launched earlier this year.
“This innovation is part of Oriental’s ongoing strategy of exploiting technology and our internal capabilities to set the gold standard in the local market for unparalleled customer service,” said Ganesh Kumar, Oriental Bank parent OFG’s senior executive vice president and CEO, in charge of all retail operations, is quoted in Friday’s statement.
According to the bank’s release, it is No. 2 on the island, “with a 14% share in [personal loan] category [excluding credit cards]. Consumer loans totaled 7% of Oriental’s loan portfolio at year end 2016, up from 6% in 2015 and 5% in 2014.”
Oriental has incorporated such innovations as Cardless Cash (mobile phone ATM access), My Status (residential mortgage loan application tracking), FOTOdepósito (remote deposit capture thru mobile), People Pay (mobile person to person payments), and Cuenta Libre (Freedom Account, for surcharge-free access to ATMs).