Sunday, August 20, 2017

[Special Ad Supplement] Sonnell Truck Center Offers One-Stop Shop

By on June 5, 2017

By Juan M. García Mestas

More and more enterprises need the outsourcing of companies to free them from certain tasks that require a large focus and are not directly related to their own business mission. Sonnell Truck Center offers maintenance and repair services to the vehicle fleets of different types of companies, freeing them from the complex task that implies having each one of its units in optimal state.

Sonnell Truck Center LLC is one company that comprises Sonnell Group, a leader in the industry with 39 years of experience in handling fleets of vehicles in an efficient and safe way.

“The company offers solutions designed for the maintenance and repair of light and heavy vehicles, guaranteeing our customers a fleet that is always available, clean and in perfect condition,” said José “Rickie” Rodríguez Varela, president of Sonnell Truck Center. “With our service, companies reduce the costs of their inventory and parts, as we are also distributors of parts.”

With two modern service centers, one in Corozal comprising 100,000 square feet and the other in Bayamón with 30,000 square feet, Sonnell Truck Center is prepared to perform all types of mechanical work on vehicle fleets and heavy equipment, regardless of the year or model, from maintenance, washing, bodywork and painting, to mounting and repairing engines and transmissions.

“We can do practically any type of arrangement in these workshops. We have 10 lifts for different load capacities, installation and balancing machines for all types of tires, service for discs and brake drums, computer alignment equipment and other machines for heavy mechanics,” Rodríguez Varela said. “The workshops are considered one-stop shop facilities since we cover all the necessary services to maintain the fleets out on the street. Our customers do not have to worry about preventive maintenance because we keep a record of the entire service that the unit receives, and we have roadside assistance and emergency service 24 hours, seven days a week.”

As part of the process to achieve excellence in service and provide customers the peace of mind that their units are in specialized hands, Sonnell Truck Center has technicians who hold a Master’s Certificate from the National Institute for Automotive Service Excellence.

A very significant added benefit for Sonnell Truck Center customers is that the company is an authorized dealer for Peterbilt, Carrier Trucks, Cummins, Thomas Built Buses, Transtech, Federal Mogul, Wagner, Moog and others, and offers the warranty service to those brands as well as more competitive prices.

Among its customers, Sonnell Truck Center includes Transervice, Suiza Dairy, Refrigerama, Cummins Caribbean, Metropolitan Bus Authority, as well as the municipalities of Bayamón, Fajardo, Toa Baja, Manatí and Toa Alta. In addition, the company provides services to their own fleet of 350 Sonnell Transportation vehicles.

Among its customers, Sonnell Truck Center has Transervice, Suiza Dairy, Refrigerama, Cummins Caribbean, Metropolitan Bus Authority, as well as the municipalities of Bayamón, Fajardo, Toa Baja, Manatí and Toa Alta. In addition, the company provides services to its own fleet of 350 Sonnell Transportation vehicles.

“Customer service is essential in our industry, and I am not mistaken when I say this is an area where we have distinguished ourselves over the past 39 years,” Rodríguez Varela said. “We have earned the respect of our customers and business partners, who have relied on our ability to provide products and services of excellence in the local market.”

He said the company’s culture of service means customer satisfaction goes above and beyond everything else, adding that the company is “investing a lot of resources in the technology area because it provides us with the ability to compete globally and gives us a competitive advantage locally.”

Under the attributes of “Transparency-Quality-Service & Value,” Sonnell Truck Center aspires to be a strategic partner with its customers. “We want to help them be efficient in the areas in which we are experts so they can achieve more success in the areas where they are experts,” Rodríguez Varela said.

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