Trailer Bridge sails on as leader in P.R. shipping
Editor’s note: The following article originally appeared in the August 10 print edition of Caribbean Business.
SAN JUAN — In addition to always remaining in touch with how to best provide innovative solutions for its clients’ needs, Trailer Bridge’s strategy for success in Puerto Rico as well as around the world begins with a sense of family, ownership and accountability instilled in the company’s teams.
“Our years in business have taught us that team members who are appreciated will take care of our customers with the same sense of respect and gratitude we show them,” said Mitch Luciano, CEO & president of Trailer Bridge. “It’s a core belief that has proven very effective for us and our growing client base, and satisfaction ratings and feedback second that.”
Trailer Bridge is a full-service logistics firm offering ocean transport throughout the entire Caribbean with its main focus on Puerto Rico, as well as truckload transport anywhere within North America, rail management and transport, warehousing to store, consolidate and transload cargo, auto/vehicle transport, along with movements for over-dimensional (oversized) and specialized cargo.
Our absolute top priority is for our clients to have an extremely positive experience with our leading customer service provided at every step in the process. Along with our low-cost solutions, we bring a consistency to providing services that our clients have come to appreciate and associate with our name,” Luciano said.
“Our team of top-rated, dedicated account managers means direct contact with someone here at Trailer Bridge, who gets to know each client and its transportation needs. At Trailer Bridge, we never forget that, for our clients, it’s their business that matters to them, and they can always rely on us to keep that in mind,” he added.
Trailer Bridge has two offices in Guaynabo. The company’s administrative office is Metro Office Park, and its terminal operations are on what is known as the Old Army Terminal Road.
Luciano explained that a quick glance at most news media reveals coverage of the growth of the supply-chain and logistics industry. He added that the world has seen steady growth in the use of personalized, on-time services as more businesses and people purchase items from companies they trust and want to work with, a trend that will continue to grow each year along with the technological advances that must be made to handle demand.
“Trailer Bridge has met these changes head-on in recent years by ensuring we have the talent, equipment and technology to deliver on our promise of great service, making sure we know what our clients’ needs are, and meet them, as well as staying on top of industry trends, and constantly analyzing ways to streamline and innovate to stay ahead of this curve of rapid change that the industry is experiencing,” Luciano said.
“All of this would not be possible, however, without having the kind of corporate culture we have, a culture that fosters an environment of opportunity for our employees, who are flexible and embrace change as a sign of growth,” he emphasized.