Consumer Affairs Department to Reveal Most Penalized Businesses
SAN JUAN – The chairman of the Senate Labor Relations, Consumer Affairs and Job Creation Committee, Luis Daniel Rivera Filomeno, will preside a public hearing Monday in which the Consumer Affairs Department (DACO by its Spanish acronym) will testify.
“This public hearing had been postponed to give the agency more time to prepare and is intended to inform our committee which companies receive the most fines for violations of the regulations that protect consumers,” the senator said in a statement Sunday.
The district of Carolina’s Rivera Filomeno explained the importance of knowing the “specifics” of companies that are violating consumer rights and to analyze whether regulations require revisions.
“We want to know, for example, if it is true some companies prefer to pay fines because they find it more advantageous for them to break the law for certain periods in terms of sales they can make; if those fines end up being symbolic. DACO’s work is rather broad and covers retail sales, gasoline sales, medicine and special offers, among others. Part of the legislative duty is to ensure laws and regulations are adjusted to new market realities,” he said
The senator said he has received complaints from consumers about various establishments offering a price at the shelf that differs when scanned at checkout. His office has also received a large number of complaints regarding advertising shopper offers and the availability of items in stores. Early Bird sales are also analyzed as well as procedures to honor guarantees.
“In the same way there are merchants and companies with exemplary customer service, others are not and carry out all sorts of practices, such as violations to rule 7B-3 of the Regulation Against Deceptive Practices and Advertisements,” the senator stated. “In these cases, the issued fine can range between $400 and $10,000 and is based on a business’ recidivism.”