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Consumer Affairs Dept. Reveals Companies with Most Complaints in PR

By on March 28, 2016

SAN JUAN—The Department of Consumer Affairs (DACO by its Spanish acronym) has released a list of the companies the government agency has received the most complaints about in Puerto Rico.

The company subject to the most complaints on the island, according to a table released by DACO, is Casas Mi Estilo, with 543 complaints. Retail giant Sears followed with 524 complaints.

NILES, IL - JANUARY 22:  Sales associate David Hervey talks on the phone to a customer near two Whirlpool Duet dryers in the Brand Central appliance department at the Sears store January 22, 2003 in Niles, Illinois.  (Photo by Tim Boyle/Getty Images)

Two dryers in the Brand Central appliance department at a Sears store. (Photo by Tim Boyle/Getty Images)

The list, which features 142 firms and compiles data from 2013 to 2015, also revealed that more than 50% of the businesses with numerous complaints come from the automotive industry, with the Alberic Colón and Cabrera Auto dealerships among the most noteworthy with 413 and 278 complaints, respectively.

Furniture sellers also figured prominently, with Mueblerías Berríos receiving 397 complaints, while customers levied 184 complaints against Rooms to Go during the same period.

Marcelo Alfaro, in representation of DACO Secretary Nery Adames, submitted the data during a public hearing Monday before the Puerto Rico Senate’s Labor Relations, Consumer Affairs and Job Creation Committee. The data did not include which complaints were ruled in favor of the complainant and/or resulted in fines against the company.

The latest hearing forms part of an ongoing investigation regarding companies that are allegedly violating consumer rights, mostly by charging higher prices for goods and services than originally listed. The committee also seeks to analyze whether existing regulations require revisions to prevent similar instances from taking place.

“We not only wanted to have statistics on the number of complaints; we also want to have information on the record of fines, the amount of the fines that have been paid and those that remain, as well as the various interventions DACO has carried out,” said Popular Democratic Party Sen. Luis Daniel Rivera Filomeno, who chairs the committee. “The data we have are valuable, but it is not enough.”  


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