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Hyatt Restructures Management Team in Puerto Rico

By on November 16, 2016

SAN JUAN—Hyatt in Puerto Rico announced Wednesday a restructuring of its local leadership team, in an effort aimed at leveraging the skillset and expertise of current personnel.

Leo Gallardo

Leo Gallardo, new general manager at Hyatt Place San Juan/City Center (Photo: Hyatt)

Leo Gallardo assumes the general manager position at Hyatt Place San Juan/City Center, after having served as General Manager at Hyatt Place Manatí. The position he leaves open will be filled by María Rouco, the new general manager of Hyatt Place Manatí. She had previously been the assistant general manager of the Hyatt Place Bayamón. Meanwhile, Anna Rosario takes on the role of assistant general manager at Hyatt Place Bayamón.

Francisco Mariani, area general manager of the hotel chain on the Island, noted that “the Hyatt brand has enjoyed rapid growth in Puerto Rico since returning to the market in 2013. To build on this, we have continually challenged managers to prove themselves in current roles and proactively train them for future positions within our hotel portfolio.”

Mariani added that the appointments come at a time when tourism in Puerto Rico, both local and foreign, is experiencing a slight increase, buoyed by a public policy that has identified tourism as an important path to the island’s socioeconomic recovery.


María Rouco, new general manager of Hyatt Place Manatí (Photo: Hyatt)

Gallardo, a veteran hotel industry professional, boasts 16 years of experience that began at the Hyatt Regency Grand Cypress in Orlando in 2000. He took on several roles over the next decade, highlighted by his enthusiasm and leadership skills. In 2010 he returned to Puerto Rico, along with his family, to take on the role of executive housekeeper at the Hyatt Residence Club Hacienda del Mar at Dorado.

Rouco began her career at Hyatt Cerromar as assistant recreation director in 1999. In October 2013 Maria was promoted to assistant general manager, inaugurating the Hyatt Place Bayamon. Her track record includes driving guest satisfaction scores and delivering profitability through efficient and consistent best practices. Maria was named Manager of the Year in 2015.

Rosario also began her career at Hyatt Cerromar, in 2001. She joined Hyatt Place Bayamon in 2013 and was named Employee of the Year in 2015, receiving the most votes from her peers.


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