MCS Service Centers Open
Available for Utility Payments with MCS Classicare Te Paga Card
SAN JUAN — Health insurer MCS announced that its 11 customer service Centers are open to provide assistance and serve members interested in making their utility or phone payments with their MCS Classicare Te Paga card, which provides benefits such as access to healthy foods to certain members with chronic conditions.
The centers have incorporated new protocols to provide “an efficient and safe service with the use of tools such as email, regular mail or quick visits,” the company said in its news release.
“We understand that at this crucial moment, it’s important that our services are accessible to the population. As part of the Te Paga culture, we stand ready to help members who need to make their utility payments with their MCS Classicare Te Paga cards. We have also implemented various options to efficiently address our insureds’ service situations in a way that makes them feel comfortable and safe, considering the current COVID-19 emergency,” explained Roberto Torres, executive vice president of operations.
As part of the protocol, visitors, policyholders and members must wear masks at all times when visiting their customer service center.
The insurer explained: “For easy access to the Service Centers, customers will use their cell phones to scan the QR code on the center’s door banner to register. They can then wait their turn in their cars or a waiting area outside the center, where proper hygiene and physical distancing precautions will be observed. Once a person’s turn comes, he or she will be notified by text or phone call.
“In addition, and for added security and peace of mind, MCS has also modified its protocols to offer its most requested services via phone, email or regular mail.”
The services the can be requested over the phone include:
- Plan card duplicates
- Claim status, validation of benefits, authorization status, coverage certifications, and materials related to the health plan
- Information about primary physicians
“They can also send an email to request services or coordinate appointments, and our service representatives will return their calls as soon as possible,” Torres said.
To coordinate an appointment or for service requests, write to email@example.com, or P.O. Box 191720 San Juan, P.R. 00919-1720. Toll-free numbers to call the Customer Service Centers are 1-866-627-8183 (MCS Classicare) and 1-888-758-1616 (MCS Personal or Group).