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Puerto Rico Consumer Affairs Department to publish complaints online

By on July 26, 2017

SAN JUAN – Puerto Rico Gov. Ricardo Rosselló signed into law Wednesday three bills to provide greater transparency in the processes conducted by the Consumer Affairs Department (DACO by its Spanish acronym), and to impose a 10-day cap on price freeze orders in an emergency.

House Bill 114, authored by Rep. Ángel Peña, requires DACO to publish on its website information regarding the complaints filed by consumers.

House Bill 284, authored by Rep. Jorge Navarro, requests that the consumer advocacy agency post lawsuits and decisions against entities in the contractors’ registry on the DACO website as well for people to have more information when doing business with these companies.

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The legislation, House Bill 296, was also authored by Navarro and establishes a 10-day limit when a price freeze on first-necessity goods has been put into effect during an emergency. After this period, if the emergency continues, the DACO secretary could issue an order for an equal or greater period, depending on the circumstances.

The purpose of this last bill is for consumers to be certain of the duration of a price-freeze order.

‘Technology is a tool this administration will use to reform and provide transparency to government services. It isn’t justifiable that in 2017 there still isn’t online access to DACO complaints and decisions. Easing access to public information is our north and we will continue to do so, reforming out Government structures to achieve those goals,” the governor said in a written statement.

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