Study: Lexus, Porsche and Buick Are Most Dependable
DETROIT — Lexus, Porsche and Buick are the most dependable vehicle brands, according to a new study by the consulting firm J.D. Power.
Dodge, Ford and Smart are the least dependable, with owners reporting the most problems.
The study questioned 33,560 owners of 2013 model-year vehicles about issues they have had in the last 12 months.
Owners were most likely to report problems with entertainment systems, navigation and phone connectivity. Those issues are growing and have lowered the entire industry’s dependability scores.
J.D. Power says the most common technology-related complaints are voice recognition systems that misinterpret commands and phones that don’t pair up with the car. Navigation systems that are difficult to use or inaccurate are also the subject of frequent complaints.