Thursday, March 23, 2023

Triple-S Launches Prescriptions Delivery App

By on March 25, 2020

(Screen capture)

Puerto Rican Companies Collaborate to Offer Stay-at-Home Option

SAN JUAN — Health insurer Triple-S Salud advanced the launch of Triple-S en Casa (Triple-S at Home), a platform that allows members of its commercial and Medicare Advantage plans to order, manage and schedule home delivery of their prescription drugs via a mobile application.

The company said it launched the app ahead of schedule to give members the option of obtaining their medications without having to leave their homes amid the social distancing measures established on the island to stop the novel coronavirus disease (Covid-19) from spreading.

“We are facing an unprecedented health challenge. Our goal is that our members continue to take care of their health and without having to leave their homes to get their medicines. Triple-S en Casa simplifies all the steps to manage medications and is the first mobile app that provides home-delivery service of prescription drugs,” said Madeline Hernández-Urquiza, president of Triple-S Salud and Triple-S Advantage.

The app, which is available for iPhone and Android, is backed by Puerto Rican companies, such as the Alivia Health pharmacy network, transaction processor Evertec, and shipping and logistics provider Islandwide.

“Aware that expanding access to prescription drugs has never been more important, we worked with Triple-S Salud to develop Triple-S en Casa,” added Jason Borschow, president of Abarca, which developed the technological solution. “It has taken long hours of work for our tech team, but there is no greater satisfaction than providing alternatives so that patients no longer have to put themselves at risk to get their prescription drugs. That is precisely Abarca’s purpose, to improve the healthcare experience for everyone.”

While Evertec provides the application’s payment platform, Alivia Health President Hari Sabnani assured that the pharmacy network’s “staff are ready to receive and process prescriptions, with the excellence and specialization that we are known for.”

Islandwide then takes care of delivering the prescriptions to patients.

The service is available for most Triple-S Salud and Triple-S Advantage plans. Medications can be delivered directly to the patient’s home, office or preferred location, except in Vieques and Culebra. Hernández-Urquiza said efforts to expand the service to the island municipalities is underway.

Prescription processing

The app can process digital prescriptions sent by a doctor, as well as paper prescriptions sent as an image by users.

“When the prescription is received, the app registers and processes it. Once authorized, the user receives a notification and the medication will appear in the shopping cart. At that time, the user selects the medication and pays for the order. In the next screen, the user chooses the date, time and place of delivery,” the company explained, adding that users may manage prescriptions for health plan dependents under the age of 18.

Triple-S en Casa is available in the App Store for iPhone and Google Play for Android. For more information, visit

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