Thursday, July 16, 2020

Wyndham Grand Rio Mar Resort: We’re ready to welcome local visitors

By on June 3, 2020

Implements disinfecting protocols ‘to offer the perfect place for a vacation without leaving the Island’

SAN JUAN – The Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort reopened Wednesday after having temporarily suspended operations to comply with government measures against the COVID-19 pandemic.

At the moment the resort is welcoming only Puerto Rico residents. 

The reopening protocol was designed following guidelines from the Centers for Disease Control (CDC), the World Health Organization (WHO), American Hotel & Lodging Association (AHLA), the Department of Health and the Puerto Rico Tourism Co.

“Rigorous protocols in addition to regular cleaning and safety procedures are being enforced for the staff’s protection, and to make sure guests have a pleasant and worry-free experience,” the resort said in its news release.

Wyndham said the measures being taken include:

  • Screening at the designated entrances to take body temperature to all guests, employees and other visitors.
  • Hand sanitizer stations in common and heavily transited areas, such as lobbies, restaurants and pool areas.
  • Hygiene protocols and mandatory use of personal protective equipment requirement for the staff.
  • Public areas and common spaces will be disinfected several times a day, with special emphasis on frequently used surfaces.
  • Contactless in-room service, and rearrangement of seating in the pool areas to comply with social distancing measures.
  • Safety regulations to ensure that guests wear masks in public areas, avoid people congregations, and compliance with restaurant occupancy limits as well as curfew regulations.

“We have made sure to take care of every detail, to educate the entire team, and to review every single aspect of our operations, so we can transform the Wyndham Grand Rio Mar into the perfect getaway place for Puerto Rico residents. They can have a well-deserved resting, relaxation and recharging time, with the peace of mind that comes from knowing that we are protecting their health at all times,” General Manager Nils Stolzlechner said.

The hotel has been certified with the official Puerto Rico Tourism Company health seal that is granted to establishments that comply with the required control measures and sanitary protocols.

The resort also developed the “Count on Us” initiative, a partnership with the cleaning products company Ecolab, and other service providers, “to ensure the property has access to industry’s top quality disinfection methods and equipment,” the release reads, adding that the hotel is part of the Stay Safe program, “which focuses on guidance and education to make sure hotels use cleaning practices and control protocols especially designed to meet COVID-19 challenges.”

The resort comprises 500 acres along a mile-long section of beach adjacent to the El Yunque National Rainforest and the Mameyes River. It features a 48,000-square-foot conference center, a 7,000-square-foot casino; two golf courses; a 7,000-square-foot spa and fitness center; multiple lounges and entertainment venues; a tennis center; a water sports center; and three pools.

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